1. Information We Collect

Personal Information

When you use TenZen services, we may collect the following personal information:

• Name and contact information (email address, phone number)
• Billing and payment information for subscription services
• Account credentials and user preferences
• Progress tracking and wellness data from your yoga sessions
• Communication preferences and feedback submissions
• Device information and technical data for service optimization
• Location data when you access our services (general location only)
• Customer service interactions and support requests

Usage Information

We automatically collect information about how you use our services:

• Session attendance and completion data for progress tracking
• Device information, IP address, and browser type
• Operating system and device specifications
• Pages visited, time spent on our platform, and navigation patterns
• Referral sources and search terms used to find our services
• Video viewing patterns and engagement metrics
• Feature usage and interaction data
• Error logs and performance data for service improvement

Third-Party Information

We may receive information about you from third-party sources:

• Payment processors for transaction verification
• Social media platforms if you choose to connect your accounts
• Marketing partners and affiliate networks
• Public databases and data aggregators for verification purposes

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Providing yoga sessions, tracking progress, managing your account, and delivering personalized content recommendations
• Communication: Sending class reminders, service updates, newsletters, and responding to your inquiries and support requests
• Payment Processing: Managing subscriptions, processing transactions, handling refunds, and maintaining billing records
• Service Improvement: Analyzing usage patterns to enhance our platform, develop new features, and optimize user experience
• Legal Compliance: Meeting regulatory requirements, protecting our rights, preventing fraud, and ensuring platform security
• Marketing: Sending promotional materials, special offers, and relevant content (with your consent where required)
• Research and Development: Conducting studies to improve our services and develop new wellness programs
• Customer Support: Providing technical assistance, resolving issues, and maintaining service quality
• Safety and Security: Monitoring for suspicious activity, preventing unauthorized access, and maintaining platform integrity

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted partners who help us operate our platform, including payment processors, hosting services, email providers, and analytics tools
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, and safety
• Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction
• Consent: When you explicitly agree to share information with specific third parties
• Emergency Situations: To protect the vital interests of individuals or prevent serious harm
• Corporate Partners: With business partners for joint marketing initiatives (with your explicit consent)
• Professional Advisors: With lawyers, accountants, and other professional advisors under confidentiality agreements

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmission uses SSL/TLS encryption, and sensitive data is encrypted at rest
• Access Controls: Strict employee access controls with role-based permissions and regular access reviews
• Security Monitoring: Continuous monitoring for security threats and suspicious activities
• Regular Audits: Periodic security assessments and vulnerability testing by third-party experts
• Secure Infrastructure: Use of industry-standard cloud security services and data centers
• Employee Training: Regular security awareness training for all team members
• Incident Response: Established procedures for responding to security incidents and data breaches
• Payment Security: PCI DSS compliant payment processing through certified providers
• Data Backup: Regular encrypted backups with secure disaster recovery procedures

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you, including data sources and processing purposes
• Correction: Update, correct, or complete inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Portability: Receive your data in a structured, machine-readable format for transfer to another service
• Objection: Object to certain processing of your information, particularly for marketing purposes
• Restriction: Request limitation of processing in specific circumstances
• Withdrawal: Withdraw consent for data processing where consent is the legal basis
• Complaint: Lodge a complaint with relevant data protection authorities

To exercise these rights, please contact us at hello@kairenthill.com with your specific request and identity verification.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality, security, and user authentication
• Performance Cookies: Help us understand how you use our site and identify areas for improvement
• Functional Cookies: Remember your preferences, settings, and personalization choices
• Analytics Cookies: Provide insights into user behavior and platform performance
• Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness

You can manage cookie preferences through your browser settings or our cookie banner. For detailed information, see our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate purposes
• Protect against fraud and ensure platform security
• Fulfill any other purpose for which you provided the information

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule and applicable laws.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Japan. We ensure appropriate safeguards are in place:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by regulatory bodies
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers
• Explicit consent for specific transfers where required

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Parents and guardians who believe their child has provided personal information to us should contact us immediately at hello@kairenthill.com.

10. Third-Party Links and Services

Our platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party integrations and plugins may collect information independently. Please review their respective privacy policies to understand their data practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on our website with a new "Last updated" date
• Notify you of significant changes via email or platform notification
• Obtain your consent for material changes where required by law
• Provide a summary of key changes for your convenience
• Maintain previous versions for your reference

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.